Worse, following though email chains is painful on its own. Being told to supply some more or specific info is a pretty good sign that case is probably not at the top of the queue. Asking for help and sending info piecemeal is a bad strategy. Perhaps try another machine that runs Win10.Īre you installing software according to KUKA recommendations? For example any software install should be run as admin.ĭid you include installation logs? Support really puts low priority on cases that do not provide all info at once. I would expect any user computer today to use 64-bit and Win11 may make a fuss about that. I don't think many people are using Win11 yet with KUKA products.Īs the message shows it is a 32-bit system being installed. that can get slow.Īnd Win11 compatibility related question may just fit the bill. That may require forwarding requests to Germany and. Not sure who you are contacting or nature of questions but you should be getting responses right away unless it is something very specific that local support and engineering cannot answer. Ii see from your email that you are in Canada. Kuka were answering my mail once a week when they answer it.
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